General terms and conditions of business

§ 1 Scope
The following General Terms and Conditions (GTC) apply to all orders placed via this site.

Our product range is aimed exclusively at consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed (Section 13 of the German Civil Code).

§ 2 Warranty / Guarantee
Unless expressly agreed otherwise below, the statutory warranty for defects applies. As the buyer, you are requested to inspect the goods immediately upon delivery for completeness, obvious defects, and transport damage and to notify us of any complaints as soon as possible. Failure to do so will not affect your statutory warranty claims.
Warranty claim for aquariums: We pre-clean aquariums/terrariums. Depending on the manufacturer, silicone streaks or residue may be visible. Glass overhangs are within the tolerance range up to half the glass thickness used.
Air pockets may be present in the bead and joint bonding. We offer our customers a 2-year or 6-year manufacturer's warranty on the bonding of Terra-Natur aquariums. The 6-year warranty is only valid in conjunction with the original underlay mat, which prevents damage due to expansion.

§ 3 Liability
The seller is not liable for damages caused by him, his legal representative, or vicarious agent through simple negligence. This applies regardless of the legal nature of the asserted claim, in particular due to delay, other breach of duty, or tort. This limitation of liability does not apply to damages resulting from injury to life, body, or health, or from the breach of essential contractual obligations.

§ 4 Prices
Unless otherwise stated in the seller's product description, the prices quoted are total prices that include all applicable taxes. Pursuant to Section 19 of the German Value Added Tax Act (UStG), no sales tax is charged.

§ 5 Retention of title
We reserve ownership of the goods until the purchase price has been paid in full.

§ 6 Conclusion of contract
Offers contained in brochures, advertisements, social media, messengers or other platforms are subject to change and non-binding, including with regard to prices.
We are bound to written, individually prepared offers, which a customer usually receives by email, for 30 days.
Subsidiary agreements, changes and additions to a contract should be agreed in writing.

The designations and specifications established at the time of conclusion of the contract represent the status at that time. The seller expressly reserves the right to make design changes for deliveries under this contract, provided that these changes are not of a fundamental nature and do not significantly restrict the contractual purpose.

§ 7 Methods of payment
In principle, the following payment methods are available to you:
- Cash on pickup
- Transfer
- Paypal

§ 8 Delivery, delivery times and shipping conditions
Delivery times for mail and parcel shipments are generally 2-3 business days. Working days are Monday to Friday.
If the deadline falls on a Sunday or public holiday at the place of delivery, the deadline shall end on the next working day.

Goods will be delivered by post to the delivery address specified by the customer or by handing them over to the customer if they pick up the goods themselves.

Delivery times for parcel and freight goods such as aquariums, substructures, etc. are noted in the individual offers. Minor deviations may occur due to production reasons, especially for custom-made items.
Custom-made aquariums, substructures, shelves and furniture are usually shipped directly from the manufacturer or wholesaler (dropshipping) unless otherwise stated.

§ 9 Dispute Resolution
The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr

This platform serves as a contact point for the out-of-court settlement of disputes arising from online sales or service contracts involving a consumer.

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.